We offer free delivery for orders over C$69.99 in Canada

You can easily customize your products by selecting the item you want and using our customization options to add your design, text, or images. Follow the instructions for uploading files or typing your desired text.

Yes, once you make your customizations, you can preview the design on the same product page before add it to the cart.

We begin processing your order as soon as it's placed, so please double-check your customization details. If you notice an issue, please contact us as soon as possible, and we will do our best to assist you.

At Otsmart, we begin processing your order as soon as it's placed to ensure timely delivery. For this reason, we encourage you to carefully review your customization details before completing your purchase. If you notice an issue with your order, please contact us as soon as possible, and we will do our best to assist you.

Please note that we do not offer returns for customized items once they are made unless you receive the item damaged or there is a fault on our end. It is highly suggested that all customizations are TRIPLE CHECKED for any errors before placing your order. If there is an error on our end with a custom item, your item will be remade and shipped at no additional cost.

For regular products, our refund policy ensures customer satisfaction by allowing returns within 30 days of purchase. Items must be in their original condition and packaging. To initiate a refund, please provide proof of payment and contact us for further assistance.

Your satisfaction is important to us, and we are here to help!

Our standard order preparation time is up to 48 hours. Once your order is prepared, the delivery process typically takes between two to three days.